REFUND POLICY

This refund policy applies to all orders placed on dorwynshop.com (hereinafter referred to as “the Website”).

1. Eligibility for Refunds

You may request a refund if the items you received meet the following conditions:

The item has quality issues or was damaged during shipping.
The item received differs significantly from the order description.
The item is unused and remains in its original packaging.

2. Application Timeframe

Refund requests must be submitted within 30 days of order delivery; requests made after this period may not be accepted.

3. Non-Refundable Situations

Refunds may not be granted in the following cases:

Items that have been used or damaged by the customer.
Returns due to personal reasons (e.g., dislike, accidental purchase) where there are no quality issues.
Orders where the refund application deadline has passed.

4. Refund Process

To request a refund, please contact us using the methods below and provide your order details and relevant proof:

Order number
Description of the issue
Relevant photos or videos

Once your request is approved, we will guide you through the subsequent return or refund process.

5. Refund Method and Timing

Refunds will be issued to the original payment method used for the purchase. Processing typically takes 5–10 business days, though the actual time it takes for funds to appear in your account may vary depending on your bank or payment platform.

6. Shipping Costs

For refunds resulting from quality issues or incorrect items sent, the Website will cover the return shipping costs; for returns due to other reasons, the customer may be responsible for return shipping costs.

7. Contact Us

If you have any questions regarding this refund policy, please contact us:

Email: stephaniedianebarker@dorwynshop.com
Phone: +1 (857) 367-3541

Thank you for choosing dorwynshop.com; we are committed to providing you with a satisfying shopping experience.